Faq

Have a Question? We Have An Answer

Popular Questions

Problem with your genetics order?

We receive genetics in original breeder packaging to ensure they are not tampered with. If you have an issue we can reach out to the breeder to facilitate a resolution. Email customerservice@lusciousgenetics.com for assistance 

Can I get my order expedited?

Our Standard Shipping rates Use USPS Priority Mail, there will also be faster USPS options available at checkout.

What is your minimum order quantity?

There is no minimum order at Luscious Genetics, you can buy the cheapest, most expensive, or everything on our site and we will ship it to you promptly!

Does anything extra come with orders?

Luscious Genetics sends freebies with every order placed! Sometimes they will be specific freebies that are exclusive to certain packs and the other times they will just be the designated freebies to send out with orders at that time. 

Can I buy or get extra freebies?

Freebie packs are not for sale, there is no discussion here. Any order that is placed with a freebie pack added to cart outside of the automatic process that adds freebie items to your cart if the item qualifies will be cancelled as we will not fulfill the order. The order would need to be replaced without adding extra freebies on it in order for the order to go through properly.

Shipping

How will my purchase ship?

All orders placed with Luscious Genetics will be shipped with USPS. Luscious Genetics ships from the United States of America out of the Kansas City, Missouri area.

USA orders have the following shipping options:

  • Free shipping on orders over $150
  • Prioriy-Mail shipping in USPS flat rate box
  • Priority-Mail Express shipping in a USPS box.

International orders have the following shipping options:

  • Prioriy-Mail shipping in USPS flat rate box
  • Priority-Mail Express shipping in a USPS box.

Please note that using a service using a box for shipping is the safer and quicker route to go.

Can you ship internationally?

Please email customerservice@lusciousgenetics.com if you would like to place an order from outside of the United States of America and wanting to use a Credit Card. We can now take payments from select countries. If placing via crypto payment gateway you can order right away!

We ship our products worldwide! You can see your shipping quote when you enter shipping information on the cart or checkout page!

Customs/VAT Fees:

Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions,
origin country, and the taxes, duties, and fees of the destination country.

 

 

How do I track my order?

You will be emailed a tracking number with every order. You will be able to use the link within this email to track your order! You can also go to the my account page to view tracking information for your order!

Where does my order ship from?

Luscious Genetics warehouse is based in the United States of America in the Kansas City Missouri Area.

Payments

How do I go about making payment?

Please note all pricing and payments would be in USD currency!

The first option would be WAAVE Payments which is a way you can use your debit or credit card to pay for your order! More information about WAAVE payments can be found in the next section under this one in the FAQ’s.

If you would like to place an order with a credit card and you are outside of the United States please email info@lusciousgenetics.com to check if your country is on the list where we can send invoices to be paid via cards.

The second option would be crypto payments via the coinbase payment gateway. You can pay via Bitcoin, Bitcoin Cash, Dai, DOgecoin, Ethereum, Litecoin, USD Coin and more!

You can pay via Venmo! After checking out you will receive instructions on how to make payment for your order via Venmo. Instructions will be sent in your order confirmation email. If selecting the Venmo payment method and the order is not paid within 12 hours with no communication the order will be canceled. Using this payment method orders ship next business day.

Our next payment method would be Money Orders/Cashiers Check/Cash. You will see this option at checkout and instructions will be sent after the checkout process. Using this payment method orders ship as soon as payment arrives.

We do not have the ability to take payments via PayPal and likley will never again.

WAAVE Payments

For up to date information regarding Waave Payments please reference: https://getwaave.ac-page.com/things-you-need-to-know-about-waave

 

 

Can I return my order?

Currently we can not offer returns on genetics due to the nature of the business. Genetics look alike and we can not trust that the genetics were not swapped. We guarantee your novelty genetics will ship in perfect condition.

If your order is returned for any reason for not being deliverable you will not receive any refund as we can not verify the gear has not been tampered with.

 

Holidays Luscious Genetics is Closed

When Luscious Genetics is closed outside of regular business hours.

The following holidays we are closed as Luscious Genetics email responses and phone calls will be returned the next business day:

New Year’s Day
Martin Luther King, Jr Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day After Thanksgiving
Christmas Eve
Christmas Day

 

 

Does Luscious Genetics Accept Trades?

Trade information

Luscious Genetics does not accept trades for any gear on our site, it is available for puchase only. As we only deal with gear directly from breeders themselves, we would not be able to guarantee the legitimacy of the gear from said trade.

 

 

WAAVE Compliance