Faq

Have a Question? We Have An Answer

Popular Questions

Problem with your genetics order?

We receive genetics in original breeder packaging to ensure they are not tampered with. If you have an issue we can reach out to the breeder to facilitate a resolution. Email customerservice@lusciousgenetics.com for assistance 

Can I get my order expedited?

Our Standard Shipping rates Use USPS Priority Mail, there will also be faster USPS options available at checkout.

What is your minimum order quantity?

There is no minimum order at Luscious Genetics, you can buy the cheapest, most expensive, or everything on our site and we will ship it to you promptly!

Does anything extra come with orders?

Luscious Genetics sends freebies with every order placed! Sometimes they will be specific freebies that are exclusive to certain packs and the other times they will just be the designated freebies to send out with orders at that time. 

Can I buy or get extra freebies?

Freebie packs are not for sale, there is no discussion here. Any order that is placed with a freebie pack added to cart outside of the automatic process that adds freebie items to your cart if the item qualifies will be cancelled as we will not fulfill the order. The order would need to be replaced without adding extra freebies on it in order for the order to go through properly.

Shipping

How will my purchase ship?

All seed orders placed with Luscious Genetics will be shipped with USPS. Luscious Genetics ships from the United States of America out of the St. Louis, Missouri area. Shipping rates are determined by inventory selected.

USA Seed orders have the following shipping options:

  • Free shipping on orders over $150 via USPS Ground Advantage.
  • Priority-Mail shipping in USPS flat rate box
  • Priority-Mail Express shipping in a USPS box.
  • Priority-Mail shipping in a padded envelope.
  • Priority-Mail shipping via reigional box.
  • Ground Advantage via padded envelope.

International orders have the following shipping options:

  • Priority-Mail shipping in USPS flat rate box
  • Priority-Mail Express shipping in a USPS box.

Please note that using a service using a box for shipping is the safer and quicker route to go.

All orders placed with Luscious Genetics/Genetics Fanatics for Clones will be shipped with USPS Priority Mail Express 1-2 Day Delivery where there is a flat charge. Luscious Genetics/Genetics Fanatics ships clones from the United States of America out of the Phoenix, Arizona area.

CLONE ORDERS ARE USA ONLY FOR NOW

USA Clone orders have the following shipping options:

  • USPS Priority Mail Express 1-2 Day
Can you ship internationally?

We ship our products worldwide! You can see your shipping quote when you enter shipping information on the cart or checkout page!

Customs/VAT Fees:

Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions,
origin country, and the taxes, duties, and fees of the destination country.

 

 

How do I track my order?

You will be emailed a tracking number with every order. You will be able to use the link within this email to track your order! You can also go to the my account page to view tracking information for your order!

Where does my order ship from?

The Luscious Genetics warehouse for seeds is based in the United States of America in the Saint Louis Missouri area.

The Luscious Genetics/Genetics Fanatics warehouse for cuts and clones is based in the United States of America in the Pheonix Arizona area. 

Payments

How do I go about making payment?

Please note all pricing and payments would be in USD currency!

Lets go over our electronic payment method first!

All customers across the United States and Canada can checkout via debit or credit card, currently only MasterCard and Visa are accepted this route!

Customers in the united states also have the option of using a checking or debit account via eCheck. Note this process does take a few days for processing before shipment. 

For customers outside of the United States or Canada looking to place an order via debit or credit card, you can place an order and we can send you an invoice to pay via if you select the “International Card by Invoice” payment method at checkout. Note this payment method will only display for customers in countries where we can process international payments. Questions email info@lusciousgenetics.com. 

The next option would be crypto payments via the coinbase payment gateway. You can pay via Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum, Litecoin, USD Coin and more! Note all crypto payments must go through the coinbase payment gateway as we do not accept direct payments to coins respective addresses.

The last option for the United States only would be Venmo! After checking out you will receive instructions on how to make payment for your order via Venmo. Instructions will be sent in your order confirmation email. If selecting the Venmo payment method and the order is not paid within 12 hours with no communication the order will be canceled. Using this payment method orders ship next business day.

Our next payment method would be Money Orders/Cashiers Check/Cash. You will see this option at checkout and instructions will be sent after the checkout process. Using this payment method orders ship as soon as payment arrives.

We do not have the ability to take payments via PayPal and likley will never again.

As of March 2024 we are no longer able to take cash app payments due to a policy change on their end.

WAAVE Payments

For up to date information regarding Waave Payments please reference: https://getwaave.ac-page.com/things-you-need-to-know-about-waave

 

 

Can I return my order?

Currently we can not offer returns on genetics due to the nature of the business. Genetics look alike and we can not trust that the genetics were not swapped. We guarantee your novelty genetics will ship in perfect condition.

If your order is returned for any reason for not being deliverable you will not receive any refund as we can not verify the gear has not been tampered with.

 

Holidays Luscious Genetics is Closed

When Luscious Genetics is closed outside of regular business hours.

The following holidays we are closed as Luscious Genetics email responses and phone calls will be returned the next business day:

New Year’s Day
Martin Luther King, Jr Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day After Thanksgiving
Christmas Eve
Christmas Day

 

 

Does Luscious Genetics Accept Trades?

Trade information

Luscious Genetics does not accept trades for any gear on our site, it is available for puchase only. As we only deal with gear directly from breeders themselves, we would not be able to guarantee the legitimacy of the gear from said trade.